COMMAX 2020 UiTM Kampus Kuala Terengganu

E-Commerce nowadays help many entrepreneurs to sell their product or services through online. E-commerce help business in term of data management. It gives more benefit for business who conducting business online rather than physical such as the service more efficient since the business operates 24/7. In order to communicate with customer, Online System for HEPILA (OSFH) take place for the company to continue operate the business. Since HEPILA is based on business to consumer, so the ecommerce is very suitable for make more profit by selling the product. In order for business to run the operations, they need to considered on the human computer interaction since e-commerce required people who use devices to make an order of the product. Customization pricing take place when the customer can enjoy the discount whenever they buy at certain quantity. What make this customization so special is the rate of discount and amount of quantity can be altered by staff. So, staff can customize the price whenever the company want. The development using adapted waterfall models since this project progress conduct in one year. The methodology consists of six phases which are planning, analysis, design, development, testing and evaluation, and also documentation. The testing and evaluation are conducted using test case consist of four tester that can be divided into 2 group of 2 people which is corresponding with customer-side and staff-side. From the results, the average for SUS score is 77.5 which shows that the majority of the tester satisfy with the system. For conclusion, it is hope that OSFH can help the business to become better in term of current flow of the business, customer relationship, and data management.