COMMAX 2020 UiTM Kampus Kuala Terengganu

E-commerce can be defined as the purchasing and offering of merchandise and benefits, or the transmitting of information, over an electronic system. The proposed company for this project is Uncle Jack Restaurant. The company is still using record book in the purchasing and selling process. This method troublesome as the staff need to manually browse through the record books to find about all the transactions, sales, and stocks. Three objectives are to identify the current business ordering process and problem that had been faced by Uncle Jack Restaurant ,design and develop an online food ordering system for Uncle Jack Restaurant and to evaluate the functionality and usability of the proposed system. The Uncle Jack Online Food Ordering System use the theory of 10 Usability Heuristics principles and is developed based on the Adapted Waterfall Model. It has been tested and evaluated by one expert users and ten respondents. The highest mean for every construct are, 4.72 for ease of use, 4.63 for satisfaction, 4.6 for navigation, and 4.52 for design. This shows that the usability and design of the system is good since all the means are above than 4.5. The limitation is the system does not detect automatic location’s customer, the system does not provides any search engine as promise in the Chapter 2 due to limitation of time and the system only provide the graph and report for the monthly and daily sales and do not provide for yearly sales. So the manager of Uncle Jack Restaurant hardly calculate the sales by year. Some recommendations have been identified such as the locations system must be improves by providing automatic locations detector. The customers does not need to insert location manually anymore.