COMMAX 2020 UiTM Kampus Kuala Terengganu

Arang Batu Restaurant Reservation System is a prototype of a table reservation system where the customer of Arang Batu Restaurant can make a reservation for a table via an online platform. This system proposed as an alternative solution to the customer to make a table reservation. This system was developed based on the user and system requirement and applied the Ten Usability Heuristics by Jakob Nielsen as guidelines to build a relevant and standard system. The development of this system is based on the case study and problem statement of the current paper-based system for the reservation process. In facing the expansion plan, the restaurant faced challenges to manage the reservation process. The management needs a computerized system to store the reservation details in a database as well as the online platform to reach a wider customer base. To control all the processes involved, the adapted waterfall model has been used as the development model during the development of the system. The model comprises of six sequential steps, which are planning, analysis, design, development, testing and evaluation, also documenting. To code the program and store the database, the software that has been used is PHPMyAdmin and Notepad++ while Xampp used to connect MySQL. A functionality testing using test case was conducted to validate the requirement of the system. Other than that, the System Usability Scale (SUS) questionnaire has been used to measure the usability perception in terms of efficiency, effectiveness and satisfaction. Based on the result from the effectiveness calculation, it can be said that Arang Batu Restaurant Reservation System are easy to use and learnability to the users as the percentage from the result is 85.71%. Other than that, the result recorded for the time-based efficiency and overall relative efficiency are 0.08 goals per sec and 71.8% respectively. Last but not least, the results of SUS final score is 81.88 can be considered as an excellent system according to the guidelines on SUS score interpretation that means it satisfies the user when using the system. The feedback and recommendation from anyone that involves in this system development were taken into consideration for future enhancement and improvement.